ITM605 Business Intelligence for IT Professionals (3 cr.)

This course examines the role of business intelligence in an IT organization with an emphasis on identifying IT key performance indicators, analyzing data, and presenting results. Analytics and other quantitative methods such as predictive modeling are utilized to discover non-intuitive trends in data in an effort to anticipate business opportunity.

Upon completion of this course, students are expected to be able to do the following:

1. Analyze the value of business intelligence (BI) as it applies to information technology strategy.
2. Illustrate the relationship between data and information and how these assets are managed in organizations utilizing data warehousing and data mining processes.
3. Differentiate sources and types of data within the IT organization and their uses within functional areas.
4. Evaluate methods to gather and summarize data for use by IT decision makers.
5. Evaluate tools to analyze data and solve basic organizational problems.
6. Construct quantitative models to evaluate IT service delivery.