HHSM430 Quality and Performance Improvement for Service Providers (3 cr.)
This course provides an overview of the administration and organization of quality improvement strategies and patient safety practices and processes within health and human service organizations. An analysis of issues faced by the health sector and the administrative responsibilities and structures with respect to production and service quality, including the function and roles of professional and non-professional staff.
Upon completing this course, students are expected to be able to do the following:
- Assess quality and patient safety history and trends.
- Discuss management’s role in quality management and performance improvement.
- Analyze common quality improvement frameworks.
- Demonstrate an understanding of the role of interdisciplinary teams in quality and safety initiatives.
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